📦 Shipping Policy – X Factor Motors

Fast, Reliable & Transparent Shipping | Domestic & International Delivery

Welcome to X Factor Motors. This Shipping Policy provides important details about our shipping process, delivery times, costs, and international shipping procedures, ensuring a smooth and transparent shopping experience.

📢 Need help with shipping? Contact our team at [email protected].

1. Shipping Areas

We currently ship to the following regions:
✔️ United States (Domestic)
✔️ European Union (EU)
✔️ United Arab Emirates (UAE)
✔️ United Kingdom (UK)

📍 If your country is not listed, please contact our customer support team at [email protected] for assistance.

2. Shipping Costs

📦 Domestic Shipping (United States)

✅ Free shipping for all domestic orders.
✅ Shipping details and estimated delivery times are provided at checkout.

🌍 International Shipping (EU, UAE, UK)

📌 Shipping costs vary depending on the destination and chosen shipping method.
📌 Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
📌 Estimated shipping rates will be calculated during checkout.

3. Delivery Times

🚀 Processing Time

Orders are typically processed within 2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

📦 Estimated Shipping Times

Shipping times vary depending on your location and the selected shipping method. Below are general estimates:

United States: 3-7 business days
EU & UK: 5-12 business days
UAE & Other International Locations: 7-15 business days

📌 During peak seasons or due to unforeseen circumstances (weather, customs delays), shipping may take longer.

4. Order Tracking

📧 Once your order is shipped, you will receive a shipping confirmation email containing:
✔️ A tracking number
✔️ A link to track your order via the carrier’s website

🛠️ How to Track Your Order:

Visit our Order Tracking page
Enter your tracking number
Get real-time updates on your shipment

📌 Need tracking assistance? Contact us at [email protected].

5. Risk of Loss & Shipping Liability

Once an order is handed over to the shipping carrier, the risk of loss and title transfers to the customer.
We are not responsible for packages lost, stolen, or damaged after they have been shipped.
If you experience delivery issues, please contact the shipping carrier for further assistance.

📌 Lost or Delayed Shipments? If your package is significantly delayed or missing, reach out to [email protected] for support.

6. Customs, Duties & Import Taxes (International Orders)

For international orders (outside the US):

Customers are responsible for any applicable import duties, VAT, or local taxes imposed by their country.
X Factor Motors is not responsible for customs delays or fees.
We recommend checking with your local customs office for additional information on potential charges.

7. Shipping Carriers & Methods

We work with trusted and reputable carriers to ensure reliable delivery. These may include:
🚛 DHL, FedEx, UPS, USPS, and other premium couriers

📌 The available shipping options and estimated delivery times will be displayed during checkout.

8. Shipping Restrictions

Some products may be subject to shipping restrictions based on:
🚫 Size & Weight – Large or bulky items may have special handling fees.
🚫 Destination Regulations – Certain items may be restricted in specific countries.
🚫 Hazardous Materials – Some automotive parts may require special shipping conditions.

📢 Any applicable restrictions will be communicated during checkout.