🔄 Refund & Returns Policy – X Factor Motors

Hassle-Free Returns | Fast Refunds | Customer Satisfaction Guaranteed

At X Factor Motors, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help with a straightforward return and refund process.

📢 Check the details below to see if your item qualifies for a return or exchange!

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:
✔️ The item must be unused and in its original condition.
✔️ The item must be returned in its original packaging.
✔️ A return request must be initiated within 7 days of receiving the item.

📌 Failure to meet these conditions may result in your return being denied.

⛔ Non-Returnable Items:

❌ Customized or special-order products (e.g., custom-modified parts).
❌ Items that have been installed, used, or damaged due to improper handling.
❌ Clearance or final sale items (marked as “non-returnable” at the time of purchase).

📌 Not sure if your item qualifies? Contact us before initiating a return!

2. How to Initiate a Return

To start a return, please follow these steps:
📧 Contact our customer support team at [email protected] within 7 days of receiving your order.
🔢 Provide your order number and details about the product you wish to return.
📦 We will provide return instructions, including the return shipping address.

📌 Returns without prior authorization will not be accepted.

3. Return Shipping

✔️ Customers are responsible for return shipping costs, unless the return is due to an error on our part (incorrect or defective item).
✔️ In case of an error on our part, we will provide a prepaid return shipping label.
🚀 We recommend using a trackable shipping service to ensure successful delivery of your return.

📌 X Factor Motors is not responsible for lost or damaged returns in transit.

4. Refund Process

Once your return is received and inspected, we will notify you about the refund status. If approved, your refund will be processed as follows:

💳 Credit Card Payments → Refunds may take 5-7 business days to appear in your account, depending on your bank.
💰 Other Payment Methods → Processing times may vary based on the payment provider.

⚠️ Shipping costs are non-refundable, except in cases where the item was defective or incorrect.

📌 Refunds are issued to the original payment method.

5. Exchanges

If you wish to exchange an item for a different size, model, or product, please contact our customer support team before returning the item.

✔️ Exchanges are subject to product availability.
✔️ If the desired item is unavailable, we will offer a refund or store credit.

📌 Need a quick exchange? Contact us for assistance!

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please:
📷 Take clear photos of the product and packaging.
📧 Email us at [email protected] with your order number and images.

We will arrange for a replacement or a full refund, including return shipping costs.

7. Order Cancellations

✔️ Cancellations are accepted within 48 hours of placing an order.
❌ If the order has already been processed or shipped, it cannot be canceled.

📌 If your order has already shipped, you may still return it under our standard return policy.