Frequently Asked Questions (FAQ) – X Factor Motors 🚗⚙️

Welcome to the X Factor Motors FAQ section! Here, you’ll find answers to the most commonly asked questions about our products, services, shipping, returns, and more.

💡 Still need help? Contact us at [email protected] – our team is ready to assist!

📞 Need Quick Assistance? Chat with us live! 💬

📦 Orders & Shipping

1️⃣ Where do you ship?

We ship to the United States, European Union (EU), United Kingdom (UK), and United Arab Emirates (UAE). If your location is not listed, contact us for assistance.

2️⃣ How long does shipping take?

🚚 Domestic (US): 3-7 business days
🌍 International: 5-15 business days depending on location and customs processing.

📌 All estimated delivery times are provided at checkout.

3️⃣ How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your order on our Order Tracking Page or through the carrier’s website.

4️⃣ Do you offer free shipping?

✅ Yes! Free shipping is available for all domestic US orders.

📌 International shipping fees vary depending on the destination & shipping method

5️⃣ Do I have to pay customs fees for international orders?

Yes. Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country.

🔄 Returns, Refunds & Cancellations

6️⃣ What is your return policy?

We accept returns within 7 days of delivery if the product is:
✔️ Unused and in its original condition
✔️ In the original packaging

📌 Customers are responsible for return shipping costs unless the return is due to an error on our part.

🔗 For full details, visit our Refund & Returns Policy page.

7️⃣ How do I request a return or exchange?

📧 Contact us at [email protected] with your order number and reason for return. Our support team will guide you through the process.

8️⃣ Can I cancel my order?

You can cancel your order within 48 hours of purchase. Once the order is shipped, cancellations are no longer possible.

⚙️ Boat & Outboard Services

9️⃣ What services do you offer for boats and outboard motors?

We provide:
🔹 Engine diagnostics & repairs
🔹 Routine maintenance (oil changes, propeller inspection, cooling system service, etc.)
🔹 Performance upgrades & tuning
🔹 Hull repairs & restoration
🔹 Winterization & seasonal services

🔗 Learn more on our Boats & Outboard Services page.

🔟 How often should I service my outboard motor?

We recommend servicing your outboard motor every 100 hours of use or annually. Regular maintenance helps prevent breakdowns and extends engine life.

📌 Routine maintenance prevents breakdowns and extends engine life.

🛒 Products & Warranty

1️⃣1️⃣ Do you sell only Yamaha products?

No! We offer a wide range of boat and outboard motor brands, including:
✔️ Yamaha, Mercury, Suzuki, Honda, Evinrude, Sea-Doo, Tohatsu, and more.

🔗 Check out our full list on the Boat Brands page.